I am receiving the following error when attempting to start the DocAve 5 service on the server.
This issue is specifically for servers which has CRL check issues( no intenet connection or certificate servers not configured)
The DocAve Communication service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
A timeout was reached (30000 milliseconds) while waiting for the DocAve Communication service to connect.
The solution is to add a configuration file to the Docave Agent bin folder.
e.g: c:program filesAvePointdocAve6Agentbin
Copy below lines into a file named: DocAveAVPCService.exe.config
<?xml version="1.0"?> <configuration> <runtime > <generatePublisherEvidence enabled="false"/> </runtime> </configuration>
This is only effective for Docave 5 agent. Lookout for another post on docave 6 agent steps.